Here at West Connect Broadband we know that privacy is very important to our customers and we are committed to protecting it.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘West Connect Broadband’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 8A, Northwest Business Park, Collooney, Sligo. Our company registration number is 562726. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, some personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


We want you to be confident in the knowledge that we treat your Personal Information with care and in accordance with our obligations under applicable data protection and privacy laws. This privacy policy (“Policy”) describes how we obtain and process your Personal Information when you use our products and services and when we provide you with our products and services. This Policy governs how West Connect Broadband handles Personal Information you provide to us, subject to notice or consent where required by applicable law. This Policy applies to all customers of West Connect Broadband. It also applies to any visitors to our websites, who may or may not be customers of West Connect Broadband please read this Policy in conjunction with our general terms and conditions and any terms and conditions that may apply to the products and services that you have signed up for. This Policy may be subject to change from time to time. Please check our websites on a regular basis for any changes made to this Policy. Our products or services may contain links to other companies’ websites and services which they offer; these companies may have privacy policies of their own. We recommend that you read the privacy policies of such third parties. We are not responsible for the privacy practices or content of any such third parties’ products or third parties’ services.

What do we mean by “Personal Information”?
With the objective of setting high privacy standards, we support a wide interpretation of what constitutes Personal Information, which we define as data that relates to any natural person such as an employee or consumer, including but not limited to names, addresses, birthdates and billing records. With respect to our customers and when the context so requires, Personal Information also includes traffic data, location data, IP addresses, internet usage data and set top box usage data.

What Personal Information do we collect?
Due to the nature of our services and products, we may collect the following Personal Information subject to notice or consent where relevant: 1.Contact Information, meaning information that allows us to identify or contact you. This information includes name, address, telephone number, e-mail address, user names and passwords, birthdates, gender, language preferences, delivery details, as well as other contact information which is collected directly from you. 2.Account Information, meaning information you provide to us to set up our services such as bank account information, billing address, and information you provide us when you enter competitions or when you contact us inquiring about our products and services. 3.Service Information, meaning information necessary for us to provide services to you, such as the model and service number of your router, software version used, IP/MAC address and level of the service package. 4.General Usage Information, meaning information generated when you use our products and services. 5.Other Personal Information, meaning information we may obtain, in accordance with applicable law, from publicly available sources or from credit check agencies. We may also collect Personal Information about other people when you provide us with this, for example, if you buy one of our products as a present for another person.



To whom may we disclose Personal Information?
West Connect Broadband is committed to protecting Personal Information. For the performance of our products and services, we may disclose, in compliance with applicable law and subject to prior notice or consent where relevant, Personal Information to third parties as described below, including third parties located in countries outside the EU and Switzerland where the privacy rules differ from the rules in the EU and Switzerland. 1.West Connect Broadband Employees. We limit the number of our employees who have access to your Personal Information to a select group of specially authorised employees. Access is granted to these employees for the proper performance of their duties on a need to know basis. 2.Commerce Partners. When you elect to participate in a special offer or engage in a transaction presented by us but provided by our Commerce Partners, we may disclose Personal Information to such Commerce Partners where relevant. For more details please refer to Section “For what purposes do we use Personal Information?” 3.Purchaser of our business. If another company acquires West Connect Broadband or acquires assets of West Connect Broadband that comprise or include your Personal Information, that company will possess the Personal Information collected by West Connect Broadband and it will assume the rights and obligations regarding your Personal Information as described in this Policy. 4.Other third parties. Where allowed by applicable law, we may also share Personal Information with third parties we trust where the disclosure is necessary for the performance of our products and services (e.g. customer care) and with third party vendors specifically engaged by West Connect Broadband to provide products or services to us, in which case we will require those parties to keep that information confidential and secure and to use it solely for the purpose of providing the specified products or services to us. There may be instances where we may be required by law to disclose Personal Information to authorities or other third parties.

How do we protect Personal Information?
We work very hard to protect your privacy and have taken key steps in protecting it. We have formally appointed individuals who are responsible for the security of our network, supporting infrastructure and our information systems. We have implemented solutions to protect Personal Information, which consist of a variety of both technical and policy based solutions which vary depending on the applicable service or product offered or provided to you. These solutions may include, but are not limited to, password protection, encryption, firewalls, anti-virus, intrusion detection, anomaly detection and access controls for our employees.

How long do we keep Personal Information?
We must keep Personal Information for no longer than is necessary for us to fulfill the purposes for which the Personal Information was collected unless we are specifically required to keep your Personal Information longer by applicable law.

How can you opt-in and opt-out?
We may contact you to tell you about any new broadband services that might be of interest to you. In the case of postal and telephone marketing we collect your marketing preferences on an opt-out basis when we set up your account. If you do not opt-out of receiving postal or telephone marketing from us we may write to you, or call you about any products or services which we believe might be of interest to you. You can change your postal or telephone marketing preferences at any time by contacting us through the ‘Contact Us’ page on our website. In the case of electronic marketing (which includes SMS and email) we will collect your marketing preferences for similar products or services on an opt-out basis. You will be given an opportunity to opt out each time we send a marketing communication to you electronically. Your marketing consent to electronic marketing will remain valid for a further 12 months after receipt of an email or SMS from us unless you opt-out of receiving electronic marketing communications from us. You can of course also contact us at any time through the ‘Contact Us’ page on our website to update your electronic marketing preferences.

What about cookies?
"Cookies" are small pieces of information stored by your internet browser that collect data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed and other click stream data. We use cookies to help us tailor our websites to your needs, to deliver a better, more personalized service and to remember certain choices you’ve made so you don’t have to re-enter them. Cookies also enable us to identify traffic to our website including pages visited, visitor numbers and traffic paths taken. We may use advertising network providers to help present advertisements or other content on this website and other websites that display West Connect Broadband advertisements. Advertising network providers use cookies, web beacons, or similar technologies on your computer or mobile or other device to serve you advertisement or content tailored to interests you have shown by building a profile of your internet browsing on this website and other websites you have visited. The use of cookies, web beacons, or similar technologies by our advertising network providers is subject to their own privacy policies, not West Connect Broadband Privacy Policy. You can manually disable and enable cookies on your computer or mobile or other device. Most internet browsers provide the ability to accept or decline specific cookies or types of cookies, and to refuse or delete all cookies. The process will depend on your browser. You should refer to the instructions of your specific web browser to use this functionality. Restricting or blocking cookies may, however, have a negative impact upon the usability of many websites.

What are your rights?
You have a right to have incomplete, incorrect, inappropriate or outdated Personal Information deleted or updated. If you believe any of the details we hold about you are incomplete, incorrect, inappropriate or outdated, let us know and we will make the necessary corrections or deletions within the applicable legal time frames. You have a right to know what Personal Information we hold about you. Where permitted by applicable law we may apply a small charge that will cover the cost of the administration involved in providing such information to you. You also have a right to request that we stop processing your Personal Information for direct marketing purposes. If you no longer want to receive direct marketing information or telephone sales calls from us, please contact our Customer Service. You can contact Customer Service through the ‘Contact Us’ page on our website. Please be aware that when you opt-out or request us to stop processing your Personal Information there may be instances where we may not be able to continue to provide you with our products or services.

Payment Terms
As West Connect is a contract free service, payment must be made monthly in advance. Payment must be paid promptly within 3 days from the invoice date. Suspension of Service: All unpaid accounts will be suspended until payment is received in full for the outstanding invoice. Any unpaid accounts where the time period has elapsed 4 weeks may, at our descretion, be subject to a reconnection fee. West Connect reserves the right to suspend service immediately and without prior notice following what West Connect consider rude and/or abusive behaviour and/or language.

Voluntary Suspension Of Service
Any Residential West Connect customer may 'turn off' and in affect pause their connection. Volantary suspension on any residential connection must be logged through our office 0719300525 during a current active paid period of service. Unless specified otherwise, once voluntary suspension of service has been requested, this will be actioned without prior notice at the end of the current, active paid period. Any account left dormant in access of 3 months may, at West Connect's descretion, incur a reconnection fee.

Cancellation Policy
Any West Connect customer wishing to cancel service must do so by calling our office 0719300525. There is no cancellation fee, however, any outstanding balance on the account must be cleared before the cancellation is actioned. .Unless specified otherwise, once cancellation of service has been requested, this will be actioned without prior notice at the end of the current, active paid period. The dish, Power supply and router remain the property of West Connect Broadband and must be returned to avoid an equipment charge. .

All advertised residential and business packages are sold on an 'up to' basis and based on subscribers usage, network usage and location.

For what purposes do we use Personal Information?
We collect information about you due to the nature of our services and products. It is important for us to ensure that our products and services are simple, personal and reliable. We are constantly looking for ways to improve our services and products and to match them as much as possible to your personal needs. We may therefore collect Personal Information for the following purposes, subject to notice or consent where relevant: 1.To provide our products and services. We use Contact, Account and Service Information for setting up and maintaining our products and services, for our administrative processes and to administer contests and competitions. These activities include provisioning, technical support, hardware and software upgrades, billing and collection of payments. 2.To enhance our products and services. We may rely on General Usage Information to identify improvement areas. We may also conduct market research to improve our existing services and develop new products according to the needs of our customers. 3.To present new products and services. We may communicate with you about upcoming features in our products and services or promotions that might interest you. Please refer to Section “How can you opt-in and opt-out?” where we explain how you can update your marketing preferences. 4.To enable the purchase of goods and services from our Commerce Partners. From time to time, we may present you with special offers online while using our products and services enabling you to purchase goods and services from our partners, such as advertisers, promoters, application providers or app stores (all referred to herein as “Commerce Partners”). Should you decide to take advantage of such offers or engage in a transaction, we may collect and communicate your relevant Personal Information to Commerce Partners sponsoring the promotions or transactions. The information will be collected and disclosed by West Connect Broadband only upon your affirmative response to such offers. In addition to fulfilling your request, Commerce Partners may also use Personal Information to send you other information in which you might be interested. The use of Personal Information by Commerce Partners will be governed by their respective privacy policies, which you should refer to in the event that you have any queries regarding how our Commerce Partners might use your Personal Information. 5.To manage our performance. We may use Personal Information when asking for feedback in respect of the performance of our products and services, our customer care service and our maintenance and operations. Where allowed by applicable law, we may use information related to your use and access to our products and services for purposes of traffic management, customer enquiries and prevention or detection of fraud. Where allowed by applicable law, we may also monitor and record our communications with you, including e-mails and phone conversations, for training purposes, quality assurance and to record details about the products and services you order from us. 6.To meet our legal obligations. We may be required by law to disclose Personal Information in compliance with the terms of a valid legal process or where required to do so by law enforcement agencies. These disclosures may be made without your consent and knowledge, and without notice, in compliance with the terms of a valid legal process. We reserve the right to challenge the access to Personal Information by authorities. 7.Other uses.We may use anonymous and aggregated information to develop reports and analyses about what types of content and /or advertisements are watched or skipped, for research and for other legitimate business purposes.



How can you contact us about this Policy?
If you have any comments or queries concerning this Policy or you wish to request access to the Personal Information that we hold on you then please contact us privacy@westconnect.net