West Connect Support

Logging A Fault
Our office is open Monday to Friday from 9am to 5pm
During these hours we can be contacted on 071 9300525 or by email to support@westconnect.net
Outside of these hours we opperate an SMS support system on 086 1800 726. This number can not take voice calls
Please make sure you include your name, eircode and the fault you are reporting
We will not respond to messages without these details.

Residential Response Times.
We will always atempt to respond to a fault as soon as possible. Residential packages have a maximum fix time of 5 working days but we will always attempt to resolve a fault the next working day.

Business Response Times.
All business packages have a maximum fix time of 24 working hours but we will atempt to resolve faults the same day where possible.

Before Logging A Fault.
Before contacting us please make sure you have gone through our check list on the right of this page. Most faults can be resoolved by following this list.

Check List

Before contacting us please verify:

The power light on the small black West Connect power supply is on

The cable that comes from the West Connect dish is plugged in to the socket marked 'POE' on the black power supply

The power light on your router is on

The cable from the blue socket on the back of your router is plugged in to the black power supply on the 'LAN' socket

Turn off your router, the small black power supply and the device you are trying to connect to the internet for 5 minutes then turn back on again and have another try

NEVER press the reset button on the back of the router. DOING THIS WILL RESULT IN A CALLOUT CHARGE